At Funnels Tobacco, customer satisfaction is our priority. If you receive a damaged product, please review our return policy below:

Eligibility for Returns

  • A clear image of the damaged product must be submitted as proof of damage.
  • Claims must be submitted within one week of the product’s delivery date.
  • Refunds will be issued in the form of product reimbursement or store credit (no cash refunds).

How to Submit a Claim

  1. Email us at info@buyfunnels.com with your order number and images of the damaged item.
  2. Our team will review your claim within 2 business days and provide further instructions.
  3. If approved, your refund will be processed as store credit or product replacement.

We appreciate your understanding and support! If you have any questions, feel free to contact our customer service team.